Intercultural competence

As globalisation intensifies, an understanding of the knowledge, skills and attitudes required to operate consistently and effectively in an interconnected world is crucial. Fundamental to interacting successfully at the global table is an understanding of what intercultural competence means; why it can help; and what risks are involved if an individual or an organization is not interculturally competent.

What is intercultural competence?

An easy-to-understand definition of intercultural competence is

an ability to interact with other people, with different cultural values and behaviours to one’s own, with respect, empathy and authenticity

What do those words mean?

• Values – deeply held beliefs and assumptions
• Behaviours – the outward, visible actions which demonstrate a person’s values to others
• Respect – treating another with acceptance, patience and understanding
• Empathy – an ability to see a situation from the other’s perspective and ‘walk in his/her shoes’
• Authenticity – knowing and being yourself