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In 2006 we launched a new series of Argonaut pages, introducing customer
service techniques sensitive to the diversity of customers around the world.
What style do customers want from service personnel? How can service
personnel recognise the signals early when a customer is unhappy? How
can you impress and keep your customers around the world?
The series launched with these cultures
- Germany
- Ireland
- Netherlands
- United Kingdom
- India
Many more cultures have been added to the series since.
The material includes interactive exercises, advice and observations
from the point of view of both customer, service person and service manager.
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